Refund & Shipping Policy

Effective Date: [10/04/25]

At custom-shoe.com, each pair of shoes is handcrafted and customized specifically for you. Due to the personalized nature of our products, we do not offer refunds, returns, or exchanges unless the item arrives damaged or defective.

No Refunds on Customized Orders

All sales are final. Once an order is placed, it is immediately entered into production. Since each product is made to your specifications, it cannot be resold or reused. Therefore, we cannot accept cancellations or provide refunds.

Damaged or Defective Items

If your order arrives damaged or you received the wrong item, please contact us at support@custom-shoe.com within 7 days of receiving your package. Include your order number and clear photos of the issue. We’ll evaluate the situation and offer a replacement if necessary.

Thank you for understanding and supporting small-batch craftsmanship.

Shipping Policy

Effective Date: [10/04/25]

Thank you for shopping at custom-shoe.com. Please read below for details on our shipping timelines and process.

Processing Time

Every pair of shoes is custom-made. Please allow 7 to 10 business days for your order to be handcrafted and prepared for shipment.

Delivery Time

Once your shoes are ready, shipping usually takes 15 to 25 business days, depending on your location and the courier service.

Shipping Confirmation & Tracking

When your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package in real time.

Delays

We are not responsible for shipping delays caused by the courier, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to incorrectly entered addresses.

For any shipping-related questions, feel free to contact us at support@custom-shoe.com.